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 1 Site Search - Quick Index   |    2 The Realities of Purchasing On-Line   |    3 Why Do Business With Us?   |    4 Distributor of IOTA Engineering, Quick Cable and Thin-Lite products   |    5 Photovoltaics,Batteries, Cable and Wire   |    6 Lumen Outputs of Compact Fluorescent and Incandescent Lights   |    7 48 volt D.C. fluorescent lights   |    8 Low Voltage DC Lights   |    9 Low Voltage DC Lighting   |   10 Thin-Lite Emergency Survival Disaster LED lights   |   11 DC Compact Fluorescent Screw-in Ballasts & Tubes   |   12 DC Compact Fluorescent Screw-in One Piece Lights   |   13 Balanced Battery Charging and Dis-Charging by IOTA   |   14 Portable & Emergency Fluorescent Light by Flexcharge   |   15 DC Fluorescent Inverter Ballasts by IOTA Engineering and Montana Light     |   16 Charge Controller Musings   |   17 Bogart Engineering SC-2030 Solar Charge Controller   |   18 PV Solar charge controllers with night lighting load by Flexcharge   |   19 Thinlite Indoor Fluorescent Lights   |   19 A - LED Lighting by Thin-Lite   |   20 Thinlite Outdoor Lights   |   21 Thinlite Replacement Ballasts   |   22 Thinlite Replacement Lens - Diffusers   |   23 Thinlite DC Lighting Products   |   24 DC Lighting   |   Glossary of Alternative Energy Terms   |   25 Parallel and Series Battery Bank Information   |   26 What we sell and why.   |   27 Amps Volts and Watts   |   CHARGE CONTROLLERS   |   28 Emergency and Disaster Preparedness Notes   |   29 Photovoltaic Module & System Wiring - Setting Up A PV System   |   30 Wind - Hydro - Solar Charge Controllers by Flexcharge   |   31 Water and Air Heating Diversion Loads for Charge Controllers   |   32 Maximum Power Point Tracking Solar Charge Controllers by Solar Converters   |   33 Solar Converters, Inc. Charge & Lighting Controllers   |   34 SES Flexcharge Solar Single or Dual Battery Charge Controllers   |   35 Thin-Lite ballast replacement installation guide   |   36 Solar Converters Special Solar and Battery Charging Equipment   |   37 TriMetric Battery System Monitors and Deltec Co. shunts   |   38 Timers,Linear Current Boosters,Photoswitch,Voltage Controlled Switches   |   39 Battery Desulphator by Solar Converters, Inc.   |   40 Solar Converters, Inc. Products   |   41 SES Flexcharge Products   |   42 QuickCable links to instock products   |   43 Thin-Lite products we stock     |   44 DC Fuse & Circuit Breaker Types & Installation   |   45 Switches - DC rated wall switches   |   46 IOTA Engineering IQ4 Smart Charge Controller Owners Manual   |   47 Our own alternative energy systems   |   48 DC Fuses, Holders & Fuse Blocks   |   49 Class T- DC Fuses & Fuse Blocks   |   50 ANN - ANL - CNL DC Fuses & Fuse Blocks   |   51 Inverter Cable and Overcurrent Protection Guide   |   52 Installation and trouble shooting low voltage d.c. lighting   |   53 Diodes - Blocking & Bypass, What do they do?   |   54 Low Voltage D.C. Lighting Tips   |   55 Your On-Line Privacy   |   56 Electric Vehicle and Alternative Energy Battery Disconnects   |   57 Thin-Lite Special Order replacement ballasts   |   58 Cable and Butt Splices & Connectors   |   BATTERY POST & TERMINAL CONNECTIONS,  ADAPTERS AND BATTERY ACCESSORIES   |   59 Battery Post Marine Conversions & Terminal Extensions   |   60 Battery Post Connectors Conversions Adapters Repair   |   61 Battery Terminal & Post - Cable Lug Covers & Protectors   |   62 Heat Shrink Tubing & Cable Lugs by QuickCable       |   63 Cable Lugs - Compression Connectors - No Crimping & No Soldering   |   64 Heavy Duty Cast Copper Connectors - Lugs   |   65 Cable Lugs - Copper Connectors  - by Quick Cable - MAX   |   66 Cable Lugs - Magna Lug Heavy Duty & Fusion by QuickCable   |   67 Anderson SB Connectors   |   68 Anderson SB Connector Accessories   |   69 Anderson SB Connector Parts   |   70 Thin-Lite LED and Fluorescent Comparisons   |   71 Overview of Our Photovoltaic Systems   |   72 Iota Engineering Battery Chargers / Converters     |   73 SAE Connectors, Plugs, Sockets & Cords   |   74 Electric Vehicle Power Supplies Converters by IOTA Engineering   |   75 DC to DC Voltage Converters & Dimmers by Solar Converters   |   76 Universal Generator Starter switch by Solar Converters   |   77 Stranded vs Solid Wire in low voltage systems   |   78 IOTA Engineering Power and Lighting products   |   79 open page   |   80 Wire & Cable Gauges and Information   |   81 TriMetric 2030 and SC-2030 Wiring Layout   |   82 DC to DC Voltage Converters   |   83 TriMetric 2030 Battery Monitor Features   |   84 IOTA Engineering DLS Battery Charger Features   |   85 Lighting Systems   |   86 Practical Alternative Energy Applications   |   87 Portable  and Emergency Power Systems   |   88 Custom Cables   |   89 Thin-Lite Special Order Fluorescent Models & Pricing   |   90 Resources for Disaster & Emergency Preparedness   |   91 Thin-Lite Special Order LED Light Models & Pricing   |   93   |   94 Battery Wiring Diagrams   |   95 Battery Condition and State of Charge Charts   |   96 Order Form   |   97 Backup Power?   |   98 Energy Expectations   |   99 Power Needs Worksheet   |   100 Efficiency   |   101 Wire Loss Chart   |   102 Solar Insolation Map / Chart   |   103 Utility Inter-tie   |   104 About Us   |   105 Statement of Policy & Warranty/Returns   |   Contact Us   |   MPPT Charge Controllers - FAQ   |   Battery Equalizer/DC Autotransformers - FAQ   |   Constant Voltage Pump Drivers  - FAQ   |   Linear Current Boosters - FAQ   |   Information   |   1   |   2   |   3   |   4   |   5   |   6   |   7   |   NEWS-info links   |   Home Power Articles   |   R   |   P   |   A   |   B   |   C   |   D
(562) 423-4879

We reserve the right to refuse service to anyone.


105 Statement of Policy & Warranty/Returns
 
In the past many people have become disillusioned with alternative energy.
They were sold a bill of goods and led to expect more than was possible.
Our belief is: tell the straight story (it is also the easiest one to remember) and
if the customer buys the product, they will know how to use it and be satisfied
with the results.
Kind of simple isn't it?

You will notice that we do not have a Post Office Box Number - you know where we are by our address.
If you call information and ask for listings under John Drake, both of our numbers will come up.
We do not hide or play games. If you contact the California Secretary of
State to see if we exist, you will find John Drake Services, Inc. listed as
being incorporated and current.
If you contact the State Board of Equalization (the sales tax people
here in California) you will see that we hold a valid seller's permit.
Enough said.    

This business is what we enjoy doing (it is as much a lifestyle as a profession),
it also pays our bills.
Happy customers make for a pleasant atmosphere.
And there is no profit in not giving the right product and information the first time.
We have lost many a sale because I would not give the customer the story they wanted to hear.
We do not have a toll free telephone number for a reason.
Many calls are from people who just want information (which is fine,
that is our job.)  
I do not mind talking to people on the phone and educating them
(often they educate me), but not on our dime.  
Not having a toll free number allows us to keep our overhead low
and keep our prices realistic.

WE DO  return telephone calls, faxes and e-mails.

When you buy from us I will always make good on the cost
of your phone or fax call.
Warranty:
The items we sell are covered by the manufacturer's warranty.
If you have a problem and the manufacturer does not follow through,
contact us and we will join in.

We ship most of our items using Priority mail.
We also offer UPS Ground and Express services.

If there is freight damage, please contact us immediately.

Returns:

We do not sell anything on approval or for you to try out.

Ask us questions and know what you are buying.
We will help you in any way we can.
It is our goal that you be happy with anything you purchase.
If we make a mistake, we will make it right.  
WE DO NOT SELL ANYTHING THAT HAS BEEN USED, AS A NEW ITEM.

One consideration, when you deal with people who gladly accept returns (less the restocking fee, of course).
Are you buying something as new, that has been sold, shipped, tinkered with, and returned?

 
Due to new U.S. Postal regulations we can no longer ship to
an APO or FPO.
Nor can we accept payment when the billing address is an
APO or FPO - as a rule these addresses can not be confirmed.  

When you do business with us you will get a square deal and whatever assistance we can give you before and after the sale.
It is our way, better to tell you the truth and maybe lose a sale, than for
you to purchase something that will not do what you need.
If you want a straight answer, you came to the right place.
sincerely,
John Drake II